Verifying Your Identity & Driving Entitlements
To comply with local laws and ensure the safety and legitimacy of our services, we’re required to verify your identity in your country or jurisdiction. This helps us:
- Confirm you’re eligible to use our services under local regulations
- Prevent fraud and misuse
- Ensure your data is handled securely and transparently
Verification requirements vary by region, but they often include confirming your name, date of birth, and uploading a valid form of ID. We’ll guide you through the process step-by-step.
How to Upload a Clear Photo of Documents
Most documents will require you to upload a clear photo to our systems. To avoid delays to your application, please make sure your photo meets the following requirements
✅ Good Photo |
❌ Common Issues |
Sharp and in focus |
Too blurry or pixelated |
Entire document visible |
Edges cut off or cropped |
No fingers or objects covering the image |
Obstruction (e.g fingers, stickers) |
No glare or reflections |
Light glare or flash spots |
Text and photo clearly readable |
Shadows or poor lighting |
Tips for a perfect upload:
- Use natural light or a well lit room
- Place your document flat on a surface
- Hold your camera steady and avoid zooming
- Check your image before submitting
Examples
Photocards (e.g UK Driving Licence)
✅ good |
❌ too blurry |
❌ edges cropped |
❌ too much glare |
❌ obstruction |
Paper Certificates (e.g UK CBT)
✅ good |
❌ too blurry |
❌ edges cropped |
❌ obstructions |
❌ not whole |
What Happens After Uploading?
Once your photo is submitted, we will review it securely and let you know if anything needs to be updated. If your jurisdiction requires additional steps (such as proof of address or selfie verification), we'll prompt you accordingly.
Need Help?
If you're having trouble uploading, or your photo keeps getting rejected, reach out to our support team. We're here to help you get verified smoothly.
Depending on your location, you may also be able to book into an in person verification where a member of our team will be able to guide you through the verification process. A link to book will be provided at the bottom of the verification page.