How to Contact Us
We’re here to help. Whether you’re stuck, need guidance, or just have a quick question. Here’s how to reach the right team at the right time.
Get In Touch
The best way to get in touch with us depends who you are. Here’s how to make sure your query lands with the right people
Private Hire / Delivery Riders |
Go to riders.zenion.com and click Help & Support in the bottom right corner |
Enterprise Fleet Customers |
Go to enterprise.zenion.com and click the purple “?” icon in the top right corner |
General Public |
For general queries, please email us at office@zenion.com |
For Emergencies
If you’re facing an urgent issue that can’t wait, you can call us on:
📞 0207 856 4564
Please note: our phone team is trained to handle emergencies only. For anything else, please use the Rider Portal.
Our Registered Address
📍 Unit 1, King James Court, London, SE1 0DH
While this is our official address, the staff at this location aren’t always equipped to assist with rider queries. Please use the support channels above.
Opening Hours
We’re available:
08:00 – 23:00 (Europe/London time)
Closed on UK bank holidays
Sales & Unsolicited Contact
We kindly ask that sales representatives and cold callers do not contact us via our rider or enterprise support channels. These are resolved for operational queries and urgent support.
We’re very happy with our current providers and services, having built up strong partnerships over the years, and we’re not actively seeking new suppliers at this time.