How to Cancel a Job
This article is for enterprise fleet customers. For technicians, please check out this article:
We understand that sometimes you need to cancel a Call Out. If you need to cancel a job, here’s everything you need to know.
When Can I Cancel?
You can cancel a job only if it hasn’t started yet. This means:
- The technician has not arrived or begun working on the vehicle.
- It is not the day of the scheduled visit.
If the job is already in progress or it’s a regular servicing appointment, cancellation is not available.
What Jobs Can Be Cancelled?
You can cancel:
- Call Outs (e.g. urgent or ad-hoc visits)
You cannot cancel:
- Regular servicing
- Jobs booked by Zenion
- Jobs already started by a technician
Why Do I Need to Give a Reason?
Every cancellation must include a reason. This helps us improve our service and ensures transparency for all parties.
⚠️ Your cancellation reason may be visible to Zenion as well as your fellow team members, so please keep it clear and professional.
What Happens After Cancellation?
- The vehicle will be marked as Operational again.
- The technician will no longer attend the job.
- The job will be removed from your active job list.
How to Cancel a Job
You can cancel a job in two ways:
Option 1: From Your Email
- Open the Call Out Confirmation Email
- Click the link to view the job
- Tap Cancel in the button reel
Option 2: From Your Dashboard
- Go to Servicing & Call Outs in the main menu (availability depends on your permissions)
- Select the job you wish to cancel
- Tap Cancel in the button reel:
- Top right on desktop
- Bottom of the screen on mobile
Final Step
- Enter your reason for cancellation
- Press Cancel Job
That’s it — we’ll take care of the rest.